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Delivery Information

Stronghold Delivery Information

Who are DX?

A well-established provider of a wide-range of delivery services, including parcel freight, secure, courier and logistics services, across the UK and Ireland. DX provides a wide range of delivery services to both business and residential addresses across the UK and Ireland. Established in 1975 and based in Berkshire, the Group operates through two divisions, DX Express and DX Freight

Order Processing and Dispatch

Orders are processed Monday – Friday between 8:30pm-5:00pm. Orders made before 2:30pm will be dispatched the same day. Orders made after 2:30pm will be dispatched the following working day. Please be aware if your item is a custom-made order please allow for 1-2 working days for us to manufacture and dispatch.

Please note: Order processing and delivery times are extended over public holidays. Delivery times for items ordered during busy periods (e.g Christmas/Bank Holidays) could take a 2-3 more days longer than usual due to the high volume of parcels our couriers must process.

Changing Delivery Address

Should you wish to amend or change the delivery address for an order, we are only able to do so up to the point your order is dispatched from our warehouse. Please do not email requests for change of delivery address as emails may not be picked up in time and your order may have already been dispatched by the time we receive the email. We recommend calling us on 01992 479 470 and speaking to one of our sales team as soon as possible. Stronghold are not responsible if your order is delivered to an incorrect address which you have provided.

Delivery Times

All orders delivered by DX will be between Mon-Fri 9:00am – 6:00pm.

Missed Delivery

Should you not be in when our couriers attempt to deliver your order, they will leave a calling card for you to contact them to arrange a convenient time to redeliver. DX may also attempt to deliver to a neighbour, if so, they shall leave a calling card with the details.

 

Please note: Delivery times are extended over public holidays. Delivery times for items ordered during busy periods could take a few more days longer than usual.